Case study · Meridian Retail Group
One view of stock across sixty-four stores.
A grocery and homeware retailer connected its stores, warehouse and online shop on a single inventory platform.
- Sector
- Retail
- Services
- Software, Cloud
- Duration
- 9 months
- Year
- 2024
01The challenge
Each store kept its own stock records, reconciled weekly. Online orders were regularly cancelled because the item had sold out in store hours earlier.
02Our approach
We built a real-time inventory service between the point-of-sale systems and the online shop, rolled out region by region.
03What we built
A central inventory service and store-to-door fulfilment flow.
- Inventory service
- POS integrations
- Click-and-collect flow
04The results
What changed.
- Online orders year on year
- 2.7×
- Order cancellations
- −82%
- Stores on one platform
- 64
05Client view
Our customers stopped hearing ‘sorry, it’s out of stock’.
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